Ref NoBRS180410001(PC)
Job TitleSM/ Manager - Service Quality & Complaint Handling (Banking)
Other Key Relationship
  • Our client, a well-established banking group in Hong Kong, is looking for high caliber professional to join them :
Job Description
  • To manage the complaint handling process and carry out service quality related initiatives
  • To ensure customer complaint are handled in a timely manner
  • To prepare update on complaint handling tracking and prepare related reports for management and regulatory bodies (e.g. HKMA)
  • To handle customer feedback on bank services, identify area of service improvement and to carry out service improvement initiatives
Requirements
  • Degree holder in Accounting, Finance or related disciplines
  • Minimum 5-8 years experience in service quality and/or complaint handling in banking industry. Experience in dealing with regulatory bodies is an advantage.
  • Strong report writing and communication skills
  • Self-motivated, detail oriented and ability to work under pressure
  • Proficiency in both spoken and written English and Chinese (including Putunghua)
  • Interested parties please forward your CV in Word Format with current and expected salary to [email protected] and cc to [email protected]
Interested parties please apply in confidence by fax to (852)2155-9839 or email to [email protected] quoting the reference number: BRS180410001(PC)


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