VP / AVP, Retail Operations & Support


  • Develop business and operational guidelines in consultation with the Bank business, to ensure the retail sales and delivery compliance with regulatory guidelines, compliance requirements and internal control policies
  • Supervise and support retail banking business and front line departments to perform the control duties
  • Assist in the development of procedure manuals for tasks or operations
  • Ensure tracking and resolution of operational incidents and internal control findings or issues are properly and timely followed up
  • Establish monitoring framework to ensure quality of operational and internal control is maintained at Group’s standard and able to identify inherent risks on an on-going basis
  • Ensure relevant risk and control MIS reports are timely reviewed and suspicions/incidents timely reported
  • Ensure proper record mechanism is in place for retail business and front line departments to demonstrate compliance with regulatory guidelines and control policies or guidelines
  • Arrange training on risk control, compliance awareness, operational and AML control for retail staff as appropriate


  • Degree holder in business administration, banking, finance or related disciplines
  • Minimum of 10 years of solid experience in retail banking operations with in-depth knowledge of risk and control framework
  • Extensive experience in managing risk in collaboration with other risk control functions
  • Strong communication and problem solving skills
  • Proficient in both spoken and written English and Chinese, knowledge of Putonghua will be an advantage

Interested parties please forward your CV in Word Format with current and expected salary to [email protected]