Head of Retail Operations


  • Define and implement operations strategic plans to support the Group’s strategies
  • Ensure the operations activities are properly managed in order to assist the line divisions to foster business development
  • Formulate operations and corresponding internal control policies to ensure that controls are in place and operational risk are being managed in a prudent and reliable manner
  • Provide high quality, value added, cost effective and efficient support services and sound operation platforms with continuous improvement initiatives in building an effective Operations Division
  • Understand each division’s needs and concerns, and influence internal business partners of the merits of alternate ways of doing things for what is best overall for the bank
  • Provide guidance and coaching to subordinates in establishing a coherent partnership with BUs especially on business technology and project management


  • Degree holder with a minimum of 15 years working experience in banks with at least 5 years in senior-level positions in banking or the relevant industries
  • Expertise in financial management and control, operation and project management across a wide range of disciplines
  • Strong sense of internal controls and compliance
  • Good leadership, interpersonal and people management skill
  • Good track record in driving and delivering new initiatives and strategic projects

Interested parties please forward your CV in Word Format with current and expected salary to [email protected]